Terms of Service | SimbaSIM

What you are buying, what it does, and what happens when something goes wrong. Written to be read, not to be survived.

1. Who you are dealing with

SimbaSIM sells prepaid mobile data plans delivered as eSIM profiles. These terms form an agreement between you and StartGlobal Inc (“we”, “us”). By buying or installing an eSIM from simbasim.com you accept them.

StartGlobal Inc is registered in the United States, at 440 N Barranca Ave #3696, Covina, California 91723, USA. Write to support@simbasim.com for anything you would normally need a registered address for.

We are a reseller. We do not own or operate any mobile network. The eSIM profiles we sell are issued by our eSIM supplier, and your data is carried by whichever local operator your phone registers on at your destination. That matters for what follows: the promises we can make to you are bounded by the promises made to us, and we would rather write that down than discover it together later.

2. What the service is — and is not

You are buying unlimited mobile data for a fixed price and a set number of days, in your chosen destination.

There are no voice minutes and no SMS on a SimbaSIM eSIM. Calls and texts continue on your existing SIM and your own number. Apps that call over data, like WhatsApp or FaceTime, work normally.
You cannot receive SMS on the eSIM, so it will not work for receiving bank or two-factor codes. Those keep going to your usual number.
We do not operate mobile networks. Your data is carried by local network operators we buy capacity from, and coverage, speed and available technology are theirs, not ours.
No tethering restrictions from us: if your phone can hotspot, you may share the data.

3. Your device has to be able to use it

Before you buy, it is on you to check that your phone can install an eSIM. Two things commonly stop it:

Carrier locks. A phone locked to a network cannot add an eSIM. Your carrier can unlock it, usually for free once a contract is paid off.
Missing hardware. Older phones, and some models sold in mainland China, have no eSIM support at all.

If you buy and it turns out your device cannot install the profile, you are covered — see ourrefund policy. We would rather refund you than argue about it.

4. When your plan starts and ends

Your plan starts when the eSIM first connects to a network at your destination — not when you pay, and not when you install it.

This is deliberate. It means you can buy weeks ahead and install at home on Wi-Fi without burning a single day.

From that first connection, the plan runs for its validity period and then stops:

Plan	Data	Valid for
Cub	Unlimited data	3 days from first connection
Explorer	Unlimited data	7 days from first connection
Big Bear	Unlimited data	14 days from first connection

What unlimited means. Truly unlimited data for the full duration of every plan: your data never stops, and there are no overage charges. To keep the network fair for everyone, speeds may be reduced after very heavy use in a day and return to full speed the next day. Speeds also vary with local network conditions, coverage and your device.This applies to every destination and price level, including hotspot and tethering.

Unused days do not roll over and have no cash value once the plan expires. Plans do not auto-renew — there is nothing to cancel. If your trip runs longer, you can add days to the same eSIM.

5. Delivery

After payment we issue your eSIM and show it on screen immediately, and send the same QR code to the email address you gave at checkout. Getting that address right matters: it is how you retrieve your purchase if you close the tab. If nothing arrives within an hour, check spam and then email us — we can resend it.

Each QR code installs one profile, once. Once installed it is tied to that device and cannot be moved, reinstalled on another phone, resold, or transferred — an activation code is spent by the first download. If you delete the profile, ask us: we will normally issue you a replacement for the remainder of your plan at no charge, though we are not obliged to and a deleted profile is not itself a reason for a refund.

6. Price and payment

Prices are shown in US dollars and include any applicable taxes where we are required to charge them.
Payments are processed by Stripe. We never see or store your full card details. An invoice is generated for every purchase.
Your bank may add a foreign-transaction or currency-conversion fee. That is between you and your bank; we do not receive it and cannot refund it.
Prices can change at any time, but never for a plan you have already bought.

7. Acceptable use

These plans are for personal travel. You may use unlimited data and share your connection by hotspot with your own devices and travel companions. Your data never stops for the length of the plan. To keep the network fair for everyone, speeds may be reduced after very heavy use in a single day and return to full speed when the next day of your plan begins. The restrictions below concern misuse, not how much data you use.

You must not use a SimbaSIM eSIM for any of the following. Each one can get the SIM blocked upstream, by people we do not control:

Staying put. A travel plan used permanently in one country is what the industry calls permanent roaming, and networks cut it off. If you live somewhere, buy a local plan for it.
Machines. No routers, trackers, meters, alarms, vehicles or other unattended devices. Our own supply agreement excludes machine-to-machine and IoT traffic outright, so we cannot carry it whatever we might want to do for you.
Reselling. You may not resell, redistribute or run the connection as a service for other people.
Abusive traffic, such as spam or attacks against other networks or systems.
Anything unlawful where you are using it, including disguising the origin of traffic to commit fraud.

Hotspot and tethering for your own devices and the people you are travelling with are fine, and always have been. The line we are drawing is between a traveller and a business.

8. The networks that carry your data

We sell you a plan. A local operator carries it. Between us sits our eSIM supplier, who issues the profile and buys the roaming capacity. Neither of them makes us any promise about how well it will work, and so we cannot make you one.

The service is provided as is and as available. To the fullest extent the law allows, we do not guarantee:

any particular speed, throughput or latency;
uninterrupted or error-free service, or any level of uptime;
that any named operator will be available to you, or available at all — operators change partners and can block visiting SIMs at any time, without notice to us;
coverage in any particular building, town or stretch of road.

In some places the connection will be slower than you hoped, and in a few it may not register at all. Where that happens we will refund you — that is the remedy, and it is a real one. What we will not do is pretend we can supply a substitute network, because there is none for us to reach for.

Do not rely on this connection for anything where being offline is dangerous or expensive. Carry a fallback for emergencies, boarding passes and anything time-critical. That is true of every travel eSIM sold by anyone, including the ones that do not say so.

9. When we can suspend or stop a plan

We may suspend or end a plan, if necessary without notice, where:

we see fraud or commercial resale of the connection;
you are using it in a way section 7 forbids;
an operator or our supplier suspends service to us, on your SIM or on a whole network;
an outage, a change in a network’s rules, or an event outside our control stops us carrying it;
the law, or a lawful order, requires it.

If we stop a plan for any reason other than your own breach of these terms, you get a refund for what you have not used. If we stop it because of something you did, you do not.

10. What we are responsible for

We are responsible for delivering a working eSIM profile for the plan you bought, for issuing it to the address you gave us, and for refunding you when we cannot put a problem right.

Our total liability to you for anything connected with a plan — however the claim is framed — will not exceed what you paid for the plan in question.

To the fullest extent the law allows, we are not liable for indirect or consequential loss of any kind. In plain terms, that includes:

missed flights, trains, connections, bookings or appointments;
lost profits, lost business, lost contracts or lost savings;
lost or corrupted data, or the cost of getting it back;
the cost of buying connectivity somewhere else;
distress, inconvenience or damage to reputation.

Our supplier and the network operators are not party to this agreement and give you no rights directly. If something goes wrong, your claim is with us — which is the arrangement that puts a named company with an address in front of you rather than a chain of carriers in other countries.

Nothing in these terms limits liability that cannot lawfully be limited: fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else the law will not let us exclude. If you are a consumer, your statutory rights stand whatever this page says.

11. What you are responsible for

Checking your phone can take an eSIM before you buy, keeping your activation code to yourself, and using the service within section 7.

If someone brings a claim against us because of the way you used the service — unlawfully, or in a way these terms forbid — you agree to cover what that costs us, including reasonable legal fees. This applies to deliberate misuse. It is not a way of billing you for an honest mistake, and we will not use it as one.

Where a law enforcement or regulatory authority demands it under valid legal process, we may have to identify the customer behind a SIM. See the privacy policy for what we hold and what we would hand over.

12. Things outside anyone’s control

Neither of us is in breach of these terms for failing to do something made impossible by events outside reasonable control: war, civil unrest, terrorism, natural disaster, epidemic, industrial action, government order, sanctions, or the failure of a network or of the public internet. Where such an event stops a plan working, section 9 applies and we refund what you have not used.

13. Changes, and ending things

We may update these terms; the version in force is the one published here on the day you buy, and the date at the top tells you when it last changed. Material changes will not be applied retroactively to plans already purchased.

You can stop using the service at any time by deleting the profile. We may suspend access where these terms are broken, or where we are required to by a network partner or the law.

14. Governing law

These terms are governed by the laws of the State of California. If you are a consumer, this does not take away any protection you have under the law of the country where you live, or your right to bring a claim there.