Deciding between Ubigi and Airalo? Here is how they compare, point by point — and why SimbaSIM is the better pick than either: truly unlimited data that never stops, plus what neither of them gives you: exact 3, 7 and 14-day plans; and unused days refunded.
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Why SimbaSIM beats both Ubigi and Airalo
Truly unlimited — your data never stops
Every plan is unlimited data for its whole length, in all 136 destinations. No data packs to size, no top-ups to remember, no overage charges.
Exact 3, 7 and 14-day plans
The same three lengths in all 136 destinations.
Ubigi: No unlimited plan for exactly 3 days in Japan, 7 days in Japan, 14 days in Japan.
Airalo: No unlimited plan for exactly 14 days in Japan, 14 days in Europe.
Refund if it never connects, even after installing
Full refund if it will not install or never connects.
Airalo: Replacement or refund only for failures caused by Airalo that it cannot fix within 10 days.
Unused days refunded
Unused days refunded within 30 days of purchase.
Ubigi: No refund once you have started using it.
Airalo: No refund once the eSIM is activated or used.
24/7 chat without their app
24/7 chat on the website, no app or account.
Ubigi: Support starts with a web form; WhatsApp is an AI assistant.
Ubigi vs Airalo vs SimbaSIM, side by side
From each brand’s own website, help pages and terms, checked 3 October 2026.
Feature
SimbaSIM
Ubigi
Airalo
Every plan is unlimited data
Yes
NoAlso sells fixed-data packs you have to size.
NoAlso sells fixed-data packs you have to size.
No app or account needed
Yes
Yes
Yes
Days start when you land
Yes
Yes
Yes
Add days to the same eSIM
Yes
Yes
Yes
Exact 3, 7 and 14-day plans
Yes
NoNo unlimited plan for exactly 3 days in Japan, 7 days in Japan, 14 days in Japan.
NoNo unlimited plan for exactly 14 days in Japan, 14 days in Europe.
Refund if it never connects, even after installing
Yes
Yes
PartlyReplacement or refund only for failures caused by Airalo that it cannot fix within 10 days.
Unused days refunded
Yes
NoNo refund once you have started using it.
NoNo refund once the eSIM is activated or used.
24/7 chat without their app
Yes
NoSupport starts with a web form; WhatsApp is an AI assistant.
Yes
Boxes ticked
8 of 8
4 of 8
4 of 8
Ubigi or Airalo: which is better?
Ubigi
Best for frequent travellers who want one carrier-backed eSIM to top up trip after trip.
Ahead of Airalo on
Refund if it never connects, even after installing
Before you buy
No unlimited plan shorter than 8 days in Japan or Turkey.
A narrow refund window, and the terms contradict the help centre.
Human support starts with a web form; reviewers mention slow replies.
Refunds
Refund only if no data has been used, requested within 14 business days of purchase. The terms are stricter: a plan cannot be refunded once bought.
Airalo
Best for travellers who know roughly how much data they need and want the cheapest small pack, from the biggest catalogue.
Ahead of Ubigi on
24/7 chat without their app
Before you buy
No refund once the eSIM is activated, and refunds can come back as store credit.
Reviewers often mention fiddly installs and manual APN settings.
Some reviewers report connections dropping outside major cities.
Refunds
14 days to withdraw, ending once the eSIM is activated. Replacement or refund if an activated eSIM fails through Airalo’s error and cannot be fixed within 10 days; refunds may be paid as Airmoney credit.
Or skip the trade-off: SimbaSIM
Truly unlimited data on every plan: 3, 7 or 14 days in 136 destinations
No app, no account — your eSIM is delivered in 1 minute
Days start when you land, and more days go onto the same eSIM
Full refund if it never connects; unused days refunded within 30 days
Ubigi is ahead of Airalo on refund if it never connects, even after installing. Airalo is ahead of Ubigi on 24/7 chat without their app. Ubigi suits frequent travellers who want one carrier-backed eSIM to top up trip after trip. Airalo suits travellers who know roughly how much data they need and want the cheapest small pack, from the biggest catalogue. If you want every box ticked — truly unlimited data, no app, a refund if it never connects — SimbaSIM is the better pick than either.
Do Ubigi and Airalo need an app?+
Ubigi can be used without its app. Airalo can be used without its app. SimbaSIM needs no app and no account: you buy on the website and your eSIM is delivered by email in 1 minute.
What are Ubigi’s and Airalo’s refund policies?+
Ubigi: Refund only if no data has been used, requested within 14 business days of purchase. The terms are stricter: a plan cannot be refunded once bought. Airalo: 14 days to withdraw, ending once the eSIM is activated. Replacement or refund if an activated eSIM fails through Airalo’s error and cannot be fixed within 10 days; refunds may be paid as Airmoney credit. SimbaSIM refunds in full if the eSIM will not install or never connects — even after you have installed it — and refunds unused days within 30 days of purchase.
Is there a better alternative to Ubigi and Airalo?+
SimbaSIM. Every plan is truly unlimited data, and it gives you what neither Ubigi nor Airalo does: every plan is unlimited data; exact 3, 7 and 14-day plans; and unused days refunded. Plans start at $12.90 for 3 days in 136 destinations.
Ubigi and Airalo are trademarks of their owners. SimbaSIM is not affiliated with or endorsed by either. Details about Ubigi and Airalo were taken from their own websites and terms on 3 October 2026 and may since have changed.
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